WE DO THINGS THE ZEN WAY
The customer is the reason ZEN exists, and with the customer in mind ZEN has developed a holistic, compliant operations model to protect the environment, staff, assets and the safe transport of fuel.
THE ZEN WAY
For us at ZEN, it is imperative that we give our customers value and a fueling experience like no other!
The ZEN way is our commitment to:
RESPECT for individuals
Best VALUE for customers
CLEAN stations
High ethical and professional STANDARDS
Commitment to the 3Rs – Right quality, Right quantity, Right price.
ZEN consistently gives customers the Right quality of fuels, at the Right quantity and Right price. With ZEN a litre is a litre.
INVESTMENT IN INNOVATION
We are growing a network of modern user-friendly retail stations, where safety and customer service is at the forefront of the design.
In September 2019, ZEN Petroleum opened the first filling station in Ghana designed, constructed and operating in accordance with The APEA Blue Book guidelines. It is equipped with double wall tanks, leak detection, overfill prevention, flame arrestors, oil separators and other key safety features.
Innovation aids efficiency, and most importantly prevents accidents or losses. ZEN and its employees are committed to a safe environment and ZERO losses and will continuously match innovation with human capital to achieve these core goals.
SAFETY FIRST, ALWAYS!
Global Standards and Local Capability
In August 2013, ZEN embarked on an ISO Certification Programme. After months of rigorous reengineering of operating processes and procedures, ZEN achieved certifications for the following:
- ISO 9001:2008 with a focus on quality management systems.
- ISO 14001:2015 with a focus on an environmental management system and commitment on environmental performance and compliance.
- OHSAS 18001:2007 with a focus on Occupational Health and Safety management systems.
We are committed to ZERO HARM, and do not compromise on safety. Our guiding principle is “If it cannot be done safely, it cannot be done right, and should not be done at all.
STOCK MANAGEMENT
ZEN has a flawless stock management system that ensures that our customers get the exact quantity of product they buy at any pack size or quantity measurement.
With ZEN, our customers are assured of product availability, the right quantity, the right quality and the right value.
This is secured by efficient and effective management of our blending plants, suppliers, logistics and cash flow in very systematic and uncompromising processes from end to end.
Exceeding Requirements
ZEN has consistently exceeded the minimum regulatory requirements in Ghana:
- First to deliver 38 ppm low Sulphur diesel in Ghana.
- Committed to delivering low Sulphur diesel with a maximum 50 ppm to the mines.
